Professional Standards

KPM Bespoke Property Management are dedicated to improving our service to customers and as such are members of professional bodies to ensure that we abide by strict codes of conduct.

We have full Professional Indemnity Insurance which covers us for loss or damage to the landlord and/or tenant caused by human error or negligence on the part of our staff or management which results in a claim for compensation for financial loss or damage relating to the tenancy.

Ombudsman Services: Property

Agents who wish to demonstrate their commitment to consumer protection will be members of Ombudsman Services: Property. Ombudsman Services: Property is an independent and impartial body that can listen to any complaints and award financial compensation if appropriate. Member agents agree to abide by a rigorous Code of Practice.

An important aspect of membership of Ombudsman Services: Property is that members undertake not only to abide by a high level code, but also to be judged by an independent third party if a complaint is made, and to abide by whatever that judgement is. Any financial reward that Ombudsman Services: Property makes in the consumer’s favour is binding on the agent.

For more information on Ombudsman Services: Property please visit www.ombudsman-services.org

ARLA

The Association of Residential Letting Agents (ARLA) was formed in to act as the professional and regulatory body for UK Letting Agents and promote a consistency of standards in the sector. We are proud to be a member of ARLA.

As a full member of ARLA (under the umbrella of the NFOPP), we are governed by the Principles of Professional Conduct that provide a framework of ethical and professional standards that exceed any current legislation.

All client and tenant monies are kept in a designated client account and are covered by the ARLA bonding scheme, thus ensuring protection from the misappropriation of money belonging to a landlord or tenant.

ARLA is seen as a benchmark for professionalism in which landlords and tenants can have confidence. Please refer to the ARLA website www.arla.co.uk for additional information.

Complaints Procedure

We will deal with all day to day problems on a personal one to one basis and will endeavour to resolve any issues as promptly as possible.

However, if you wish to make a formal complaint, the following procedure can be undertaken: